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LIMITED
WARRANTY
(Power Products)
What
the limited warranty covers - Smart
Power Systems, Inc. (“SPS”) offers its products to be free from
defects in material and workmanship during the limited warranty
period. If a product proves to be defective in material or
workmanship during the limited warranty period, at our option, SPS
will repair or replace the product with a like product.
Who
the limited warranty protects: -
This limited warranty is valid only
for the first consumer purchaser.
What the limited warranty does not cover:
1. Any
product on which the serial number has been defaced, modified or
removed.
2. Damage,
deterioration or malfunction resulting from:
a. Accident,
misuse, neglect, fire, water or other acts of nature, unauthorized
product modification, or failure to follow instructions supplied
with the product.
b. Repair or
attempted repair by anyone not authorized.
c. Any
damage of the product due to shipment.
d. Removal
or installation of the product.
e. Causes
external to the product, such as electric power fluctuations or
failure.
f. Use
of supplies or parts not meeting our specifications.
g. Normal
wear and tear.
h. Any
other cause which does not relate to a product defect.
3. Removal, installation and set-up service charges.
Limitation
of express of implied warranties:
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE
DESCRIPTION AND LIMITED EXPRESS WARRANTIES CONTAINED HEREIN, INCLUDING
IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Exclusion
of damages:
OUR LIABILITY IS LIMITED TO
THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
WE SHALL NOT BE LIABLE FOR:
1.
ANY DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT;
ANY DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT,
LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF
GOODWILL, LOSS OF DATA, LOSS OF SOFTWARE, COST OF SUBSTITUTE
EQUIPMENT, INTERFERENCE WITH BUSINESS RELATIONSHIPS, CLAIMS BY THIRD
PARTIES, OR ANY OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR
OTHERWISE.
3. ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
Life
Support
- Do not use UPS products
for life support equipment or direct care where failure of the
product could cause failure of or diminished effectiveness of
the life support equipment or patient care.
LIMITED IN-WARRANTY SERVICE - Should
you experience a problem with a SPS product, please use the
following technical support escalation process:
1.
Review a SPS Manual and FAQ.
2. Email a SPS
Technical Support Engineer at support@smartpowersystems.com
3. Call a SPS
Technical Support at (800) 882-8285.
4. If a SPS Technical
Support Engineer authorizes in writing the return of a defective
unit to SPS for replacement or repair during the limited warranty
period, SPS will replace the original unit with a factory
reconditioned unit.
Customers
who must have the original unit back due to asset tags and set
depreciation schedules must declare such need at first contact with
SPS Customer Service. SPS will ship the replacement unit once the
defective unit has been received by the repair department. The
customer is responsible all costs of shipping the unit to SPS.
SPS is only responsible for the costs of shipping the unit
back to the customer by ground freight transaction.
Non-Defective Products (Factory Sealed) Returns - Within
thirty (30) days of the original purchase, a customer may return
continued factory sealed non-defective SPS products to the original
place of purchase, subject to a restocking fee of 15% of the
purchase price. The
customer will be responsible for all shipping and return costs.
Discontinued products are not returnable.
Defective Products - Should you
receive a defective product from a SPS Dealer, please return the
product directly to the dealer for exchange. Dealers can return
product to SPS through our standard Return Material Authorization
Number (“RMA”) Process.
Shipping Instructions - Do NOT
ship and return any SPS product to SPS without an RMA.
The customer is responsible for all traceable shipping costs
and proper packaging to assure safe return and tracing of the
product to SPS without transit damage. Shipment address:
RMA Department
SPS
1760 Stebbins Drive
Houston, TX 77043
Replacement Units - SPS
will replace damaged or discontinued in-warranty units with factory
reconditioned units in stock.
Cross Ship Option - During the
limited in-warranty period, you can speed up the turnaround time by
opting for the cross ship option. SPS will ship a factory
reconditioned replacement unit to the customer on credit by ground
freight transportation before receiving the original unit in for
repair, upon prior approval and acceptance of customer's credit card
number or purchase order (for those companies with credit terms) to
ensure the return of the original units. Customers can use the
packaging from the replacement unit to send and return the original
unit to SPS.
Next Day Cross Ship Option - This
option is similar to the cross-ship option, however, factory
reconditioned replacement units are shipped to the customer by
express delivery. Customers who call by 12:00 p.m. E.S.T. will
receive a replacement unit the next business day. Customers calling
after 12:00 p.m. will receive a replacement unit within two business
days. The customer is responsible for all costs of shipping and
returning the original unit to SPS by returning via the replacement
unit packaging. |
