|
LIMITED WARRANTY
(Power Products)
What
the limited warranty covers:
Smart Power Systems,
Inc. (“SPS”) offers its products to be free from defects in
material and workmanship during the limited warranty period. If
a product proves to be defective in material or workmanship
during the limited warranty period, at our sole option, SPS will
repair or replace the product with a like product.
Who
the limited warranty protects:
This limited warranty is
valid only for the first consumer purchaser.
What
the limited warranty does not cover:
1.
Any product on which the serial number has been defaced,
modified or removed.
2.
Damage, deterioration or malfunction resulting from:
a.
Accident, misuse, neglect, fire, water or other acts of
nature, unauthorized product modification, or failure to follow
instructions supplied with the product.
b.
Repair or attempted repair by anyone not authorized.
c.
Any damage of the product due to shipment.
d.
Removal or installation of the product.
e.
Causes external to the product, such as electric power
fluctuations or failure.
f.
Use of supplies or parts not meeting our specifications.
g.
Normal wear and tear.
h.
Any other cause which does not relate to a product
defect.
3. Removal, installation
and set-up service charges.
Limitation
of express of implied warranties:
THERE
ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE
DESCRIPTION AND LIMITED EXPRESS WARRANTIES CONTAINED HEREIN,
INCLUDING IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Exclusion
of damages:
OUR LIABILITY IS LIMITED
TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
WE SHALL NOT BE LIABLE FOR:
1.
ANY DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE
PRODUCT; ANY DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF
THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS
OPPORTUNITY, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF SOFTWARE,
COST OF SUBSTITUTE EQUIPMENT, INTERFERENCE WITH BUSINESS
RELATIONSHIPS, CLAIMS BY THIRD PARTIES, OR ANY OTHER COMMERCIAL
LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR
OTHERWISE.
3.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
Life Support
Do
not use UPS products for life support equipment or direct care
where failure of the product
could cause failure of or diminished effectiveness of the life
support equipment or patient care.
LIMITED
IN-WARRANTY SERVICE
Should
you experience a problem with a SPS product, please use the
following technical support escalation process:
1. Review a SPS Manual and FAQ.
2. E-mail a SPS Technical Support Engineer at support@smartpowersystems.com
3. Call a SPS Technical Support at (800) 882-8285.
4. If a SPS Technical Support Engineer authorizes in writing the
return of a defective unit to SPS for replacement or repair
during the limited warranty period, SPS will replace the
original unit with a factory reconditioned unit.
Customers
who must have the original unit back due to asset tags and set
depreciation schedules must declare such need at first contact
with SPS Customer Service. SPS will ship the replacement unit
once the defective unit has been received by the repair
department. The customer is responsible all costs of shipping
the unit to SPS. SPS
is only responsible for the costs of shipping the unit back to
the customer by ground freight transaction.
|
Non-Defective
Products (Factory Sealed) Returns
|
Within
thirty (30) days of the original purchase, a customer may return
continued factory sealed non-defective SPS products to the
original place of purchase, subject to a restocking fee of 15%
of the purchase price. The
customer will be responsible for all shipping and return costs.
Discontinued products are not returnable.
Should
you receive a defective product from a SPS Dealer, please return
the product directly to the dealer for exchange. Dealers can
return product to SPS through our standard Return Material
Authorization Number (“RMA”) Process.
Do
NOT ship and return any SPS product to SPS without an RMA.
The customer is responsible for all traceable shipping
costs and proper packaging to assure safe return and tracing of
the product to SPS without transit damage.
Shipment address:
RMA Department
SPS
1760 Stebbins Drive
Houston, TX 77043
SPS
will replace damaged or discontinued in-warranty units with
factory reconditioned units in stock.
During
the limited in-warranty period, you can speed up the turnaround
time by opting for the cross ship option. SPS will ship a
factory reconditioned replacement unit to the customer on credit
by ground freight transportation before receiving the original
unit in for repair, upon prior approval and acceptance of
customer's credit card number or purchase order (for those
companies with credit terms) to ensure the return of the
original units. Customers can use the packaging from the
replacement unit to send and return the original unit to SPS.
|
Next
Day Cross Ship Option
|
This
option is similar to the cross-ship option, however, factory
reconditioned replacement units are shipped to the customer by
express delivery. Customers who call by 12:00 p.m. E.S.T. will
receive a replacement unit the next business day. Customers
calling after 12:00 p.m. will receive a replacement unit within
two business days. The customer is responsible for all costs of
shipping and returning the original unit to SPS by returning via
the replacement unit packaging. |
