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The Smart Power Systems online Return
of Merchandise Authorization ("RMA") form provides
you a method to either return damaged or defective merchandise
or to open a
warranty claim with us. By providing
you with this method of contacting us, Smart Power Systems provides the most efficient customer service to you.
So, if your Smart Power Systems product is not performing properly or you have damaged equipment, the Smart Power
Systems online RMA form is for you.
To use the Smart Power Systems online RMA form, please carefully complete all of the required fields and then click
the "Send" button. After completing and submitting the online form, you will receive an acknowledgement
that your information transmitted properly. Next, you will receive your unique RMA number and shipping instructions
via the method of your choice (i.e. email, fax, or first class mail) within two business days. For the most expedient
results, please follow the labeling and shipping instructions carefully. REMEMBER: Only ship your RMA product using
a traceable shipping method. Never ship your Smart Power Systems
product without first obtaining an RMA number.
For your convenience, you may either submit your online RMA request to us directly over the Internet or you may
print out the form and fax your information to us at
1-713-984-0841. If you choose either fax or email as your
preferred medium of correspondence, then you will receive status reports via your preferred method as your RMA
is processed.
You can also reach the RMA Department by calling 1-800-772-7633.
Request a Return Materials Authorization
(RMA)
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